Company & Return Policy
At Ancerre Designs we take pride in our products and customer service. We will take all necessary steps in making you happy!
We carefully inspect each item prior to shipment to ensure that you received our products in perfect condition. Upon receipt of your order, please inspect the packaging for any signs of visible damage. Mark down specifically the pieces & signs of damages before signing off on the receipt.
Please report damages within 5 days of receipt to your dealer. Please report any damages or missing items immediately. Failure to inspect item past the 5 day window, fees for replacement parts will be applied
Any submitted damages must be saved/held until said claim is approved with the appropriate carrier for disposition/disposal. Disposing the item before claim is approved can void the claim for the item.
You may return an item within 30 days of receipt. Items MUST be in it’s original packaging and original condition. We will credit or refund back after we received the items back to our facility undamaged. We encourage that you insure your return shipment back to us. A restocking fee of 25% & shipping fees will be applied to all returns that are not considered defects (see warranty). Cancellations after item has shipped will incur 25% restock fee and return freight charges. Custom orders cannot be cancelled, returned or refunded.
Curbside Delivery only. Remote areas that are defined by a professional & licensed carriers are subject to additional delivery fees. Unfortunately we can not ship to the following areas: Canada, Guam, Puerto Rico, Hawaii, Alaska and the Virgin Islands. Please note we can not ship to PO Boxes address.
We reserve the rights to restrict orders that are shown online or print for errors in prices. All pricing are valued in US Dollars.
Estimated Shipping Times:
- West Coast: 3-5 Business Days
- Mid-West: 5-7 Business Days
- East Coast: 7-10 Business Days
Ancerre Designs is not liable for any labor or material charges, loss of time, loss of profits or any incidental expenses.
To better serve you, please call 888.830.8828 or email us at: firstname.lastname@example.org