We carefully inspect each item prior to shipment to ensure that our customers
receive our products in excellent condition. Ancerre's external & internal packaging is top notch. Our vanities are shipped on a custom wooden crate with integrated pallets, high foam base for impact (drops), anti-tipping blocks & metal corner protector.
Upon receipt of your order, please inspect the packaging for any signs of visible damage. Mark down specifically the area & type of damages before signing off on the receipt. Carriers damage liability policy states that we MUST have all customers inspect all items upon arrival with the driver present. Any visible signs of damages externally (wooden crate packaging) or internally (items inside) must be noted on the POD (proof of delivery).
If driver does not let the customers inspect item upon delivery; then have the customer state on the POD that “driver does not want to wait for inspection, possible damage item inside.” If the wooden crate shows extreme damaged, please notate the damage with the carrier and refuse it & email your corresponding dealer where you purchased immediately. Also, have the customer inspect the pallet wooden blocks to notate if the carriers removed the anti-tipping blocks (4-6). All items must be inspected within the hour of delivery and damages must be reported to your dealer the same day of delivery so we can have time to report it to the carriers within 24 hours.
At Ancerre, we understand that inspection takes time to have our customers inspect as you will need tools (flat head screwdriver & gloves) to uncrate the wooden top & side panels to pry up the metal clasps. Unfortunately, we are required to abide by the carrier’s damage liability policy.